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Customer Assistance

Tell us how we can help you by
calling 1-866-812-6938 or email
customerservice@arctix.com

Faq

What is your return policy?

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Arctix stands proudly behind its gear. If something isn't quite right, products purchased through arctix.com can be returned within 30 days, no questions asked. Items must be unworn, unwashed, and have the original tags attached. To setup a return, email customerservice@arctix.com

If I returned an item, when can I expect my refund to be processed?

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It can take our warehouse up to two weeks to receive and process your return. We'll be sure to send a refund notification email as soon as we've issued your refund!

What if I want to change or cancel my order?

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We try to fulfill orders very quickly; that said, please email us at customerservice@arctix.com and we’ll see what we can do! If you’re just getting cold feet, hang on until you can give them a try–we think you’ll love them and if you don’t, you can always send them back within 30 days of purchase.

I have more questions, who can I contact?

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You may contact our customer care department by emailing customerservice@arctix.com

Does Arctix Warranty products?

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Yes! Arctix branded products are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship. Tap here to view our full Warranty policy: Arctix Warranty

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